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Questions and answers

Most forms of treatment within the health insurance, need a doctor’s referral. We therefore advise you to always start with contacting your own doctor, before submitting your claim, so that your doctor can examine you and refer you to the relevant treatment.

We always recommend treatment within our quality-assured network. However, in a wide range of treatments, you will have the possibility to choose a provider outside our network.

We initiate treatment, examination, scanning or similar, in a public or private setting, within 10 weekdays.

If we refer you to treatment in a private hospital or clinic, we will refer you to a relevant provider in our providers’ network.

Please note that the insurance only covers reimbursement for treatments that are pre-approved by us. Therefore, you may only start your treatment, once your claim is approved.

You can make a claim via your profile on My DSS or by contacting our Health team by telephone +45 70 20 61 21 all weekdays from 9-17 and weekends from 9-17.

If you have paid for an approved treatment, you should send your receipts to us. The insurance only covers expenses for treatment, which is preapproved by us. The receipt should be sent through our contact portal.

If you have any questions regarding your receipts, you can contact our Reimbursement team by e-mail.

You can find a description of your insurance terms by logging in to My DSS. You can find the overall insurance terms here. If you have any questions regarding your coverage, you can contact our Health team on telephone +45 70 20 61 21.

This is what our cutstomers say about us

Desire for osteopathic treatment

“I got very surprisingly supervision and treatment guaranteed in ten minutes! It's great that I don't have to bother with a lot of administrative procedures when I need help. ”

Desire to go to a psychologist

“The nurse had a great understanding of my situation and informed me very well about the next steps. I felt very safe. ''

Desire to go to a physiotherapist

“Incredibly good phone conversation where I was taken very seriously. A number of questions were asked to rule out serious illness. It was so competent and not at all something that I myself would have considered. It makes me incredibly safe.”