Most forms of treatment within the health insurance, need a doctor’s referral. We therefore advise you to always start with contacting your own doctor, before submitting your claim, so that your doctor can examine you and refer you to the relevant treatment.
We always recommend treatment within our quality-assured network. However, in a wide range of treatments, you will have the possibility to choose a provider outside our network.
We initiate treatment, examination, scanning or similar, in a public or private setting, within 10 weekdays.
If we refer you to treatment in a private hospital or clinic, we will refer you to a relevant provider in our providers’ network.
Please note that the insurance only covers reimbursement for treatments that are pre-approved by us. Therefore, you may only start your treatment, once your claim is approved.
If you have paid for an approved treatment, you should send your receipts to us. The insurance only covers expenses for treatment, which is preapproved by us. The receipt should be sent through our contact portal.
If you have any questions regarding your receipts, you can contact our Reimbursement team by e-mail.