Assistance for User Portal

You can log in to your personal User Portal with your MitID.

You can also log in with your associated email address/username and password. If you have forgotten your password, you can receive a link to a new password by clicking on 'Forgot password?'

For security reasons, we always recommend using your MitID.

If you need technical support, feel free to contact our IT support at 70206121. Press #1 for insurance-related questions, then press #5 for technical support.

We are ready to assist you on weekdays from 9 AM to 4 PM.

The User Portal supports the most common browsers, including:

Google Chrome
Mozilla Firefox
Microsoft Edge (Comes default with Windows 10)
iOS Safari
Please note that Microsoft Internet Explorer is no longer supported, as Microsoft has not updated it for a few years, making it unable to read newer code. Typical errors with Internet Explorer may include not being able to save when trying to create a case or add information.

We have observed that customers typically encounter this error if they have installed the browser extension Grammarly, as it conflicts with MitID.

Therefore, we recommend following these instructions to disable Grammarly:

Disable the Grammarly extension on one or more websites

Please note that this does not affect Grammarly on other sites, allowing you to avoid turning Grammarly on/off each time you use the User Portal.

If you experience other technical errors, you can contact our IT support at the email address support@primora-it.dk

You can view an overview of your registered family by logging into the User Portal:

Log in with MitID.
On the right side of your profile, under your name, click on 'Family Overview.'
Click on the name of the family member you want to access.
This may be relevant if you need to create a new case or obtain a payment guarantee for one of your children.

If you have already registered a family member and they are missing from your overview, you can contact our IT department via email at support@primora-it.dk

Log in to your User Portal.

1. Click on "My Claims".
2. Select the relevant claim from which you wish to retrieve the payment guarantee.
3. Under "Payment Guarantees", the payment guarantee will be displayed.
4. Click on the link.

The payment guarantee will usually appear as a PDF file at the bottom or top of your screen (depending on your computer or phone settings).

Note: Some payment guarantees require case-specific consent. If this is missing, the consent section will be highlighted.

Log in with MitID on sundhed.dk
Click on 'Click here to see referrals.'
Click on the relevant referral.

It's important to include the entire text when you submit it (i.e., also the text from the sections Anamnesis, Social, Objective findings, and what was said to the patient).

How to save the file so it can be attached to the case:

Right-click anywhere on the referral you want to save.
Choose 'Print.'
The document will now open in a printer-friendly view in a printable version on your computer.
Then select 'Save as PDF' under the 'Destination' tab.
Press 'Save' at the bottom of the box.
Typically, your computer will ask you to name the PDF file and specify the location on the computer where the document should be saved. You must not use special characters such as æ, ø, å, and others.

Then press 'Save.'

Now the document is saved on your computer.

Alternatively, you can take a picture with your mobile phone or tablet - it's important that you do not have any live functions enabled.

You are now ready to upload the file via the User Portal.

Note: Sundhed.dk does not display referrals for children under the age of 15. Therefore, you must contact the referring doctor to obtain a physical copy of the referral, which you can then upload as a document. Once your child turns 15, only your child will be able to view health data on sundhed.dk through their own MitID.

If you experience problems:

If you need technical support, feel free to contact our IT support at 70206121. Press #1 for insurance-related questions, then press #5 for technical support.

Our IT support is ready to assist you on weekdays from 9 AM to 4 PM.

NOTE: If the medical record is not available on sundhed.dk, you can contact your own doctor or specialist for a copy.

Log in with MitID on sundhed.dk.
Find the relevant medical record.
Click on the paper icon under 'Note.'
A new window opens; select relevant prints by checking the box.
Afterward, you can choose all or parts of your notes or discharge summaries to print. When you click on 'Print,' a print version opens where you have the option to choose between Download or Print.

How to save the file so it can be attached to the case:
From PC:

Select 'Print Selected.'
The document is downloaded to the bottom of your screen. Click on this.
A new window with the document opens.
Click on 'Files' in the upper left corner.
Click on 'Save As' and choose a destination, possibly on your desktop.
Alternatively, you can take a picture with your mobile phone or tablet - it's important that you do not have any live functions enabled.

You are now ready to upload the file via your User Portal.

Note: Sundhed.dk does not display medical recordsfor children under the age of 15. Therefore, you must contact the referring doctor to obtain a physical copy, which you can then upload as a document. Once your child turns 15, only your child will be able to view health data on sundhed.dk through their own MitID.

If you experience problems:
If you need technical support, feel free to contact our IT support at 70206121. Press #1 for insurance-related questions, then press #5 for technical support.

They are ready to help you on weekdays from 9 AM to 4 PM.

NOTE: If the document is not available on sundhed.dk, you can contact your own doctor or specialist for a copy.

Please be aware that you can only see text descriptions, not the actual images. It is the image description we need.

Log in with MitID on sundhed.dk.
Click on the relevant image description.

How to save the file so it can be attached to the case:
From PC:

Select 'Print Selected.'
The document is downloaded to the bottom of your screen. Click on this.
A new window with the document opens.
Click on 'Files' in the upper left corner.
Click on 'Save As' and choose a destination, possibly on your desktop.
Alternatively, you can take a picture with your mobile phone or tablet - it's important that you do not have any live functions enabled.

You are now ready to upload the file via your User Portal.

Note: Sundhed.dk does not display medical records for children under the age of 15. Therefore, you must contact the referring doctor to obtain a physical copy, which you can then upload as a document. Once your child turns 15, only your child will be able to view health data on sundhed.dk through their own MitID.

If you experience problems:
If you need technical support, feel free to contact our IT support at 70206121. Press #1 for insurance-related questions, then press #5 for technical support.

They are ready to help you on weekdays from 9 AM to 4 PM.