We are a cohesive unit with many years of experience in health and insurance. Our main task is to provide our customers with a good experience, whether they are dealing directly with us or through a partner. We strive to equip our partners so that they can provide our mutual customers with the same credible advice that we aim to offer. This means quick and accurate responses to our customers, which are presented by more than 60 partners.
The insurance includes
Contact with the public healthcare system
- We assist with contacting the public hospital, e.g. with follow-up on referrals and ensuring compliance with applicable guarantees of investigation/treatment. For example, we help you book appointments for treatment or examinations, as far as the public hospital allows it.
Dialogue about your treatment programme
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Familie360 helps you and your relatives in your encounter with the public healthcare system by preparing you for examinations and further treatment.
Your personal healthcare advisor can assist with medical consultations via digital platforms or over the phone.
You are also offered help with reviewing medical records and answers to tests from your examination and treatment.
Medical and healthcare counselling
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You and your relatives are also offered medical counselling and assistance by Familie360's medical consultants, e.g. regarding the relevance and adequacy of the planned examinations concerning your or your relatives' illness.
Other services
Your personal healthcare advisor can help you with:
- Booking transport
- Contacting, for example, your pension company and municipal authorities
- Assisting in the transition between hospitalisation and discharge to home
- Contacting a social worker
- Care and comfort calls for you and your family.
