We are a cohesive unit with many years of experience in health and insurance. Our main task is to provide our customers with a good experience, whether they are dealing directly with us or through a partner. We strive to equip our partners so that they can provide our mutual customers with the same credible advice that we aim to offer. This means quick and accurate responses to our customers, which are presented by more than 60 partners.
The insurance includes
Medical and surgical treatment
The insurance covers examination and treatment of illnesses within four areas:
- Cancer
- Cardiovascular disorders
- Neurosurgical disorders
- Transplants.
Treatment at a clinic abroad
Once the claim has been approved and the right treatment centre has been found, we coordinate and book the trip, and we also arrange transport to and from the treatment centre.
Post-treatment care
Medical post-treatment care will generally take place in the country of residence.
Examinations during treatment abroad
- Doctor's visit
- Laboratory tests
- Imaging examinations (X-ray/scanning)
- Medication and blood transfusions
- Radiotherapy.
Second opinion
The insurance covers an impartial assessment and specialist examination within the four treatment areas.
Travelling companion during your stay abroad
The insurance covers accommodation and travelling expenses for one companion. If the patient is a child, accommodation and travelling expenses for two companions are covered.
Ambulance transport
If necessary, recumbent transport or ambulance transport can be arranged.
The insurance does not cover
For an overview of the detailed provisions and limitations, please refer to the terms and conditions of your insurance, which you can also access on the website.
- Tumours associated with AIDS
- Skin cancer in very early stages
- Coronary artery disease that requires treatment other than bypass (e.g. stent or angioplasty)
- Liver disease due to alcohol abuse
- Autotransplantation (e.g. own skin)
- Organ transplant from a deceased donor
- Stem cell therapy
- Assistive devices (e.g. prosthetics, orthotics or wigs).
