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Before contacting our health team or customer team, please see if your question is answered in our FAQ

Health team

For reporting a claim/ailment, healthcare counselling, coverage, and ongoing claims our nurses are available on the phone all days of the year between 9-17 on weekdays and 9-12 on weekends. Service around the clock for our trauma hotline.

You can also create new claims online via Mit DS-Sundhed.

Please note that claims cannot be reported by email; only online or by phone.

Telephone: 7020 6121
Fax: 8832 6468
E-mail: sundhedsteam@ds-sundhed.dk

Customer team

For questions about the insurance, such as questions about signing up, termination, policies, prices, insurance agreements, login, etc.
Open all working days 9-16

Email: sundhedsforsikring@ds-sundhed.dk
Telephone: 7020 6121


For questions concerning treatment invoices, sending of invoices and appendices, reimbursement of expenses, etc.
Open all working days 9 pm - 4 pm. Telephone: 7020 6121

Insured requesting reimbursement
If you request reimbursement for costs tied to a claim, please send us the bills by using our secure contact portal. Click here for access.

Treatment providers
Treatment providers are adviced to use our GLN invoicing option for quicker handling – see how here!
Email for treatment providers to send invoices to be paid: regninger@ds-sundhed.dk


If you encounter technical challenges with our online solutions e.g. Mit Ds-sundhed og Virksomhedsportalen, please contacft our IT department directly by email.

Email: support@primora-it.dk


For questions about sales, development of new sales channels, etc.

Email: salg@ds-sundhed.dk


Used if dissatisfied with the treatment/handling of a specific claim. The complaint is handled by the person in charge of customer complaints and quality questions: Gry Jensen

Email: klage@ds-sundhed.dk


For questions about data protection and requests for data insight etc. Our data protection and services is handled by Advokatfirma Bech-Bruun who can be contacted on working days from 9 pm - 4 pm.

E-mail: dpo.dss@bechbruun.com
Telefon: 7227 3002
Sikker beskedfunktion: https://dpo.bechbruun.com/dss