Before contacting our health team or customer team, please see if your question is answered in our FAQ
For reporting a claim/ailment, healthcare counselling, coverage, and ongoing claims our nurses are available on the phone all days of the year between 9-17 on weekdays and 9-12 on weekends. Service around the clock for our trauma hotline.
You can also create new claims online via Mit DS-Sundhed.
Please note that claims cannot be reported by email; only online or by phone.
For questions about the insurance, such as questions about signing up, termination, policies, prices, insurance agreements, login, etc.
Open all working days 9-16
For questions concerning treatment invoices, sending of invoices and appendices, reimbursement of expenses, etc.
Open all working days 9 pm - 4 pm. Telephone: 7020 6121
Insured requesting reimbursement
If you request reimbursement for costs tied to a claim, please send us the bills by using our secure contact portal. Click here for access.
Treatment providers are adviced to use our GLN invoicing option for quicker handling – see how here!
Email for treatment providers to send invoices to be paid: email@example.com
For questions about sales, development of new sales channels, etc.
Used if dissatisfied with the treatment/handling of a specific claim. The complaint is handled by the person in charge of customer complaints and quality questions: Gry Jensen